Customer Service Agent

وصف الوظيفة

About Jeeny:

Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.

We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi. However, in 2016, it was revamped as Jeeny to cater to other services. Currently, we are operational in Saudi Arabia and Jordan.

We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.

About the Role:

As a Customer Service Agent, you will play a crucial role in delivering outstanding customer service to our users. You will be responsible for handling a variety of customer inquiries and providing appropriate solutions or escalating complex issues as necessary. Our ideal candidate should have excellent communication skills, a passion for customer satisfaction, and the ability to work in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Identify and assess customers’ needs, and provide appropriate solutions or escalate complex issues to the appropriate department.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Follow communication procedures, guidelines, and scripts to ensure consistency and quality in customer interactions.
• Collaborate with other departments to resolve customer issues and provide feedback on recurring problems or patterns.
• Continuously update knowledge of company products, services, and policies to effectively assist customers.
• Strive to achieve customer satisfaction and loyalty by exceeding customer expectations.

Requirements

• Previous customer service experience or related role preferred. Fresh graduates are also welcome to apply!
• Excellent verbal and written communication skills in English and Arabic.
• Strong problem-solving and conflict-resolution abilities.
• Ability to empathize with and prioritize customer needs.
• Ability to work effectively in a fast-paced team environment.
• Good knowledge of Microsoft Office Suite.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Benefits

• Market competitive salary 
• An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set
• An environment that encourages you to take ownership and produce excellent outcomes every day.