Launch Territory & Special Zones Assistant Manager

وصف الوظيفة

Key Accountability Areas

3PL Management & Operations Support:

• Acquire and onboard new 3PL companies to fulfill evolving supply and business needs.

• Monitor 3PL operational KPIs and daily performance metrics to maintain service levels.

• Provide day-to-day operational support to 3PL suppliers to resolve field issues and delivery obstacles.

• Validate 3PL invoices, verify deliverable completion, and coordinate payment releases with Finance.

• Manage supply and demand equilibrium within assigned territories to ensure operational efficiency.

• Analyze future capacity requirements to proactively activate supply resources on schedule.

• Streamline Service Level Agreement (SLA) operational processes for 3PL supplier requests.

• Maintain effective working relationships with external suppliers to support smooth logistics operation.

Special Projects Execution:

• Manage assigned special logistics projects and regional initiatives under managerial guidance.

• Align cross-functional teams and corporate departments to ensure smooth project execution.

• Track project timelines, scope, cost metrics, and deliverables against quality standards.

Change Management:

• Support stakeholder readiness by assisting in training, workshops, and supplier communications during process changes.

• Prepare participating teams and partners for operational shifts to maintain high morale and minimal disruption.

• Review operational change issues and recommend proper initiatives to maintain a productive work environment

Stakeholders Management:

● Establish and maintain working relationships with key internal and external stakeholders.

● Act as an operational representative with local and international stakeholders as directed by the Manager.

Budget Utilization:

• Provide functional inputs to the budgeting process during the planning cycle.

• Monitor utilization of allocated operational spend and report on budget progress and challenges

People Management

• Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance. 

• Participate in the identification and recruitment of key talents for the function. 

• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow. 

• Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.

Governance and Resilience

• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner. 

• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness. 

• Uphold a high-performance working environment and promote HS’s Values.

QUALIFICATIONS/REQUIREMENTS

Knowledge and Experience

• 4 – 6 years of experience in logistics, 3PL vendor management, fleet operations, or last-mile delivery.

• Proven track record in monitoring 3PL performance, supply acquisition, and fleet KPIs.

• Hands-on capability in project coordination, SLA management, and invoice verification.

• Strong problem-solving, critical thinking, analytical, and negotiation skills

Education and Certifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a relevant field is required.